Return Policy
Return & Exchange Policy
Arabellahair.com aim is providing our customers premium quality human hair wigs & weaves with reasonable price and knight service. And we totally understand that choosing a right wig online is a bit difficult, so we accept the return & exchange for some special occasions. Below is our Return & Exchange policy.
We are more than happy to accommodate exchanges & returns of the wigs that have NOT been washed, tampered, altered and the lace have NOT been cut. Since Human hair wigs are a hygienic product. We take matters of hygiene and public safety seriously and DO NOT ALLOW used items to be returned for the safety of all of our clients.
15% of your total payment will be charged as a restocking fee if exchange.
NO return & exchange for cap size customized wigs.
NO return & exchange for clearance products.
Cap size not suitable is not the problem of quality, before placing your order, please double check the cap size and cap measurement here:
NO return & exchange for cap size problem.
In order to ensure your shopping experience and protect your rights and interests, please complete the return operation within 15 days. Please understand that more than 15 days will not be returned.
Order Cancellation and Change
For any order cancellation and change, we can freely help cancelling your order and changing your order details ONLY if you could contact us within 12 hours after you placing your order.
For instock items (we marked as IN STOCK), we can help cancelling or changing your order any time without any charges before shipping out.
For custom items (the wigs haven't marked or described as IN STOCK), 20% of your total payment will be charged as a restocking fee if you want to cancel your order when your order has already been under processing.
And an extra charge will be necessary if you want to do some possible changes when your order is already under processing. So we will be very appreciated if you could contact service@arabellahair.com for the details and the possibility at your earliest convenience if you want to do some changes.
NO change for shipping out items.
Return & Exchange Process
Step 1
Please contact our customer service within 48 hours after you received your package via email at service@arabellahair.com to explain the reason for the return/exchange.
Step 2
Our customer service will process your return/exchange request within 1-3 working days (a few days longer when during the vacations). After the return/exchange request has been authorized, our customer service will send you a Return Authorization Number.
Step 3
Please ship the returned wig back to the address we gave you.
- *We DO NOT accept the return packages by freight collect. For non American customers, we suggest you ship your package by postal express, which will be a little cheaper than Fedex, Ups, DHL and etc.
Please do email us the tracking number to service@arabellahair.com after shipping out your returned package.
And please shipping out your returned package within the next 3 days after contact us Or your package will be rejected, and which will influence your refund. Thanks for your understanding!!!
Step 4
After receiving the returned package, we will arrange the refund within 7 working days if you just request return.
We will arrange the exchange within 7 working days for return & exchange.