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PRODUCT FEATURES
- Brand Name: Arabella Hair
- Hair Texture: Water wave
- Human Hair Type: Brazilian Hair
- Hair Weft: Machine Double Strong Weft
- Hair Color: Ombre T1b/30
- Hair Length: 10-28 Inch In Stock
- Hair Weight: 95-100g/Piece
- Items/Package: 3pcs/Pack
- Material: 100% Human Hair Without Chemical Process
- Hair Grade: Virgin Hair, Natural Hair Line, Soft, Comb Easily, Minimal Shedding, No Tangling
Working Time: Monday ~ Saturday (Time Zone 8)
Order Processing Time: Packages will be shipped out within 24-48 working hours, If you place the order on Sunday or Chinese holidays,your order will be dispatched on the next working day.In some cases delivery may take a little longer than stated due to security and customs clearance. Track My Order
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Country/Areas
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Estimated Time
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Shipment |
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America/Canada
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3-5 Working Days
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DHL, FedEx , USPS |
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Europe
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3-5 Working Days
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DHL, FedEx , USPS |
| Other Country | 3-10 Working Days | DHL, FedEx , USPS |
1. 15 days: Items returned within 15 days of receiving your original order will be eligible for a refund if it has evident manufacturing defect, such as the size, style, or color doesn't match the description, please feel free to contact us, our customer service will reply to you as soon as possible.
2. Original condition: Items must be returned in original, factory condition (unaltered, unworn, undamaged and with tags attached in original packaging) as we do not sell refurbished or previously owned products.
3. Contact us First:Please notice that if you wish to return any or all parts of your order, you will need to contact customer service firstly, you can send the items back after their confirmation. Buyer needs to pay the return shipping fee if it is not a quality problem. Or you can keep the product and negotiate with our customer service for the refund directly.
4. Authorized: After the return request has been authorized, the products can be shipped back to the address we gave you. Please kindly send an email about your order number and returned package number.
5. Refund:The refund will be arranged after we receive the package. Usually, you would get your refund within 5-7 working days.
Human hair wigs are expensive, but they are definitely worth it. Because they are made from real hair, they are much more resilient than wigs made from synthetic fibers when it comes to straightening, curling, and dyeing. Just like synthetic wigs, human hair wigs need to be washed regularly. Because of how delicate they are, however, you need to be extra careful with them.
COUNTRY |
CARRIER & TIMING |
SHIPPING FREE |
TAXES |
| United States | DHL or UPS (Signature may be required), 3-5 Business Days | Free | Charged by Country |
| Canada | DHL or UPS (Signature may be required), 3-5 Business Days | Free | Charged by Country |
| European Union (EU) | DHL Express, 3-5 Business Days | Free | Charged by Country |
| Other Country | DHL Express,3-6 Business Days | Free | Charged by Country |
TRACKING YOUR ORDER
You will receive a confirmation E-mail once your order has been processed to the E-mail address provided at the time of checkout, which can take up to 48 hours. You will receive a second E-mail once your order has shipped, which will include your tracking number and a link to follow the journey of your package. If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 - 3 days for the tracking information to show. In some rare case, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.
COURIER |
PHONE |
GET HUMAN INSTRUCTIONS |
| UPS Express | 1-800-742-5877 | Press 0 at each prompt, ignoring messages |
| DHL Express | Varies by country | Click here for DHL customer support |
| FedEX | 1-800-463-3339 | Keep saying "Speak to a representative" at each prompt |
WRONG ADDRESS DISCLAIMER
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please write to us at service@arabellahair.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so. If it's too late for our team to cancel your order, you can return your order to us once you've received it. For more information on how to return your order Click here .The only thing we can do is wait to see if the package gets returned back to us. If it does get returned back to our warehouse, we can then ship it to the correct address or provide you with a full refund. Extra Shipping Charges: If you upgraded your shipping and the package was returned to us due to an incorrect address and if you would like a refund, you will not be reimbursed for the upgraded shipping fees.
RETURNS
By placing an order at Arabella Hair, you are responsible for the cost of return shipping back to Arabella Hair. Please refer to our international returns policy here for further information on how to return your packages.
DELIVERED BUT NOT DELIVERED
All of our shipments include Tracking with Delivery Confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact couriers at numbers above in order to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address. If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address to ensure that you receive it safe and sound.
