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PRODUCT FEATURES
- Brand Name: Arabella Hair
- Hair Texture: Water wave
- Human Hair Type: Brazilian Hair
- Hair Weft: Machine Double Strong Weft
- Hair Color: Ombre T1b/30
- Hair Length: 10-28 Inch In Stock
- Hair Weight: 95-100g/Piece
- Items/Package: 3pcs/Pack
- Material: 100% Human Hair Without Chemical Process
- Hair Grade: Virgin Hair, Natural Hair Line, Soft, Comb Easily, Minimal Shedding, No Tangling
Working Time: Monday ~ Saturday (Time Zone 8)
Order Processing Time: Packages will be shipped out within 24-48 working hours, If you place the order on Sunday or Chinese holidays,your order will be dispatched on the next working day.In some cases delivery may take a little longer than stated due to security and customs clearance. Track My Order
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Country/Areas
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Estimated Time
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Shipment |
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America/Canada
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3-5 Working Days
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DHL, FedEx , USPS |
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Europe
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3-5 Working Days
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DHL, FedEx , USPS |
| Other Country | 3-10 Working Days | DHL, FedEx , USPS |
1. 15 days: Items returned within 15 days of receiving your original order will be eligible for a refund if it has evident manufacturing defect, such as the size, style, or color doesn't match the description, please feel free to contact us, our customer service will reply to you as soon as possible.
2. Original condition: Items must be returned in original, factory condition (unaltered, unworn, undamaged and with tags attached in original packaging) as we do not sell refurbished or previously owned products.
3. Contact us First:Please notice that if you wish to return any or all parts of your order, you will need to contact customer service firstly, you can send the items back after their confirmation. Buyer needs to pay the return shipping fee if it is not a quality problem. Or you can keep the product and negotiate with our customer service for the refund directly.
4. Authorized: After the return request has been authorized, the products can be shipped back to the address we gave you. Please kindly send an email about your order number and returned package number.
5. Refund:The refund will be arranged after we receive the package. Usually, you would get your refund within 5-7 working days.
Arabella Hair Help & FAQS
Q: What is Virgin Hair and Remy Hair?
A.Virgin hair is human hair that is unprocessed and has never been altered by color, perm or other chemicals. It is 100% natural and has all of its cuticles intact.
Remy is a term used to explain the hair cuticles. The cuticle layer of the hair remains intact and runs in the same direction to prevent any kind of tangling.
Q: How many bundles of hair do I need?
A.The amount of bundles needed, depends on the type of look you are going for. Typically the amounts of bundles needed are:
*12-18inches ~ 3 bundles
*18-26inches ~ 4 bundles
*26inches and beyond ~ 4+ bundles
Q: Can I get my bundles in a different color?
A.Full of Hair is 100% virgin unprocessed hair and does not have any chemical treatment which includes coloring. The bundles only come in its natural color (off black #1B or dark brown #2).
Q: Can the hair be dyed/bleached?
A.Yes. All virgin hair can be dyed/bleached. Do keep in mind that once the virgin hair is dyed or bleached, it is no longer unprocessed. Any chemical used to alter the natural state of the hair is now considered processed. Advance care will be needed due to the hair no longer being attached to the scalp and therefore losing its natural moisture source. We highly recommend having your hair stylist dye your hair, so you will get the results you want and not damage the hair.
Q: Can the hair be flat ironed or curled?
A.Yes. Our hair can be flat ironed and/or curled. We suggest you use a heat protectant when using hot hair tools. Another alternative to get a curled look is to use flexi rods or rollers. This will prevent any possible heat damage.
Q: How long does the hair last?
A.This is 100% Virgin hair and can last for up to a year or more depending on how you take care of the hair. Proper hair care is the key!
Q: Do you offer any hair specials?
A.Yes we do! Contact us and Follow us on Facebook, Instagram and Twitter for any upcoming deals!!!!!
Q: How much does each bundle weigh?
A.Each bundle weighs approximately 3.5oz. The length of the hair can alter the weight. The longer the hair, the more bundles you will need.
Q:Why my hair extension getting tangled?
A:1) Your hair extension tangle due to dryness, oil & dirt built-up. Salt water, chlorine and not combing （wide tooth comb）out your hair daily.
B:2) Make sure to wash & condition your hair at least once a week, twice a week is better. Use olive oil to moisten it smoothly or consult your stylist for more help.
Q:How do I pay for an order?
A:To pay for your order on Arabella Hair website, follow the steps below:
1) Select the order and click the "Pay Now" button
2）Choose paypal payment method on the checkout page
Q:Why did my payment fail?
A:If your payment for an order has failed, please check it is not due to the following situations:
Card security code failed Please note that an incorrect card security code could cause payment failure.
Card security code is the short numeric code on the back of your credit card. Please verify that you have entered the correct card security code and try again.
Insufficient fund If you meet the insufficient fund error log when you make payment by credit card, please make sure that you have sufficient funds in your account and that payment for your order does not exceed your credit limit. Please also make sure you have used a Visa or MasterCard personal credit card to finish payment, because at present debit card or business card is unable to be supported.
Exceed limit Please make sure the order amount does not exceed your credit card limit. Or the payment is unable to go through smoothly.
Q: How can I track my order?
Packages will be shipped out within 24-48 working hours, If you place the order on Sunday or Chinese holidays,your order will be dispatched on the next working day.In some cases delivery may take a little longer than stated due to security and customs clearance. Track My Order
Log into MY ACCOUNT to view the status of your order Track your shipment by using the tracking number provided to you once your item(s) have been shipped. You cannot track your order before it has been shipped.
If you don’t know what your tracking number is or if you’re having difficulty tracking your package, feel free to contact our customer service department for assistance.
Email:service@arabellahair.com
Q:I can't track my order using the tracking number provided. What can I do?
A:If you can't track your order using the tracking number provided:
- Please contact the supplier to confirm whether they have provided you with the correct tracking number. Please also check if they have changed the shipping information. You can contact the supplier using our instant messenger tool, chat with us or click contact us to send us messages.
- Please contact the shipping company to confirm if the order was dispatched. Sometimes shipping companies take 1-2 days to update new delivery information on their website.
Q: How long will it take to receive my order?
A: Normally the package can be delivered with 3-5days, The length of time in which you receive your order will depend on many factors such as the shipping method as well as the location of the shipping address.
Once your order has shipped, you will receive a tracking number by email, enabling you to track your order.
Q: How can I cancel my order?
A: If you decide to cancel your order you can contact our customer service department and they will assist you in doing so.
Q:Why was my item/order canceled?
A:Your order had been canceled for the following reasons: Item(s) became unavailable after your order was placed Difficulty in processing your payment information Inability to ship to the address provided If you have questions or would like to place a new order please contact us
Q:What if I forget my password?
A:We can quickly email you a link to reset your password. Click here to go to the log-in page and then click "Reset Password".
Q:When will I receive my refund?
A: The refund caused by order cancellation, refund agreement or Mediation will be process instantly from Arabella Hair account. However, it may take 7-10 business days for it to display on your credit card statement.
Q:What types of payment do you accept?
A: We accept the following payment methods:
Credit cards: VISA, MasterCard, PayPal and American Express.
COUNTRY |
CARRIER & TIMING |
SHIPPING FREE |
TAXES |
| United States | DHL or UPS (Signature may be required), 3-5 Business Days | Free | Charged by Country |
| Canada | DHL or UPS (Signature may be required), 3-5 Business Days | Free | Charged by Country |
| European Union (EU) | DHL Express, 3-5 Business Days | Free | Charged by Country |
| Other Country | DHL Express,3-6 Business Days | Free | Charged by Country |
TRACKING YOUR ORDER
You will receive a confirmation E-mail once your order has been processed to the E-mail address provided at the time of checkout, which can take up to 48 hours. You will receive a second E-mail once your order has shipped, which will include your tracking number and a link to follow the journey of your package. If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 - 3 days for the tracking information to show. In some rare case, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.
COURIER |
PHONE |
GET HUMAN INSTRUCTIONS |
| UPS Express | 1-800-742-5877 | Press 0 at each prompt, ignoring messages |
| DHL Express | Varies by country | Click here for DHL customer support |
| FedEX | 1-800-463-3339 | Keep saying "Speak to a representative" at each prompt |
WRONG ADDRESS DISCLAIMER
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please write to us at service@arabellahair.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so. If it's too late for our team to cancel your order, you can return your order to us once you've received it. For more information on how to return your order Click here .The only thing we can do is wait to see if the package gets returned back to us. If it does get returned back to our warehouse, we can then ship it to the correct address or provide you with a full refund. Extra Shipping Charges: If you upgraded your shipping and the package was returned to us due to an incorrect address and if you would like a refund, you will not be reimbursed for the upgraded shipping fees.
RETURNS
By placing an order at Arabella Hair, you are responsible for the cost of return shipping back to Arabella Hair. Please refer to our international returns policy here for further information on how to return your packages.
DELIVERED BUT NOT DELIVERED
All of our shipments include Tracking with Delivery Confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact couriers at numbers above in order to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address. If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address to ensure that you receive it safe and sound.
