Return & Refund Policy
Return Policy
Return & Exchange
Arabellahair aims to provide our customers with premium quality human hair wigs & weaves at reasonable prices and knight service. We understand that choosing the right wig online can be difficult, so we accept returns and exchanges for some special occasions within 30 days after you receive the hair. Below is our Return & Exchange policy.
| Reason | Buyer Pays Shipping Fee | Seller Pays Shipping Fee | Photo Provided | Exchange Available |
|---|---|---|---|---|
| Dislike/ Unsuitable | Yes | Yes | ||
| Change Style/Color | Yes | Yes | ||
| Shipping Wrong Items | Yes | Yes | Yes | |
| Quality Problem | Yes | Yes | Yes | |
| Artificial Reason | No | No | No |
How to Return/Exchange
- Please contact our customer service within 48 hours after you received your package via email at service@arabellahair.com. Including product-related pictures/videos will speed up the process.
- Our customer service will process your return/exchange request within 1-3 working days. Once authorized, you will be provided with a Return & Exchange address. If the return is due to the buyer’s reasons, such as disliking or not needing the product anymore, a $20 fee will be deducted from your refund as a shipping loss.
- Please return the package to the address we have provided and send us the return tracking number. Unauthorized returns, or those that are lost or stolen, are not our responsibility. We will process your refund or exchange within 7 working days after receiving the package.
Returnable Items
- We accommodate exchanges & returns for wigs that have NOT been washed, tampered with, altered, and the lace NOT cut. Since human hair wigs are hygienic products, we take matters of hygiene and public safety seriously and DO NOT allow used items to be returned.
- NO returns & exchanges for cap size customized wigs, clearance & flash sale products, or customized products (color/style/cap size/density).
Cancellations
- You can cancel your order before it ships for a full refund.
- Custom orders can be cancelled before production starts. A 20% production fee may apply for cancellations after production has started.
Unsuccessful Delivery
- If customs seizes the parcel, it is the buyer's responsibility to clear customs. Contact us for any documents needed for customs clearance.
- If shipment status does not update for a long time, contact your local courier and us to resolve the issue. We will keep in touch until the parcel is delivered successfully.
Delivery on the Way
- If delivery fails due to incorrect information provided by the buyer, we are not responsible for any loss caused.
- If we send the parcel to the wrong address, we can resend it to the correct address or offer a refund.
- If the parcel is lost by the shipping company, contact us and the delivery company for assistance. Customers with Green Shipping Protection should file a claim directly with them.
