Can I change/cancel my order?

Yes, you can, but you need to contact us within 24hours via Email (Before Shipped) if not, it will be charged a processing fee. And we are not able to cancel an order once it has been shipped out

Do I need to pay the tax?

Usually you do not need to pay taxes, but if your country's customs is more stringent, you will be charged a certain amount of duties. We usually try to avoid tariffs for you as a low-declared invoice with parcels, however, it is not 100%. You will need to pay the duties if the custom still charges customs duties.

How do I return/exchange my order?

Please check our return policy

How to change my address?

If you put the wrong address when you place order, please contact our customer service within 24 hours to change it

Can I use a PO.Box as shipping address?

Don't use pobox as your address. Since this is international courier, they don't agree us to put the pobox shipping address on the package

What types payment methods do you support?

We support Paypal, Afterpay, Klarna, Visa, MasterCard, American Express, Discover Card to pay.

If you fail to pay, please refresh the page and try again. Or contact us immediately, we will help you to use another payment method Thanks!

Why did my payment fail?

Sometimes when your card is expired, insufficient balance or poor credit which may have a record of Chargeback or others will lead to card declined when paying. So we suggest customers not take a dispute for no reasons, because your credit record will be affected, and your next shopping will be declined. When your card is declined, you can call your bank for the problem. Or you can try another card. If you still have problems, please send an email to us: service@arabellahair.com

If I don't have a paypal account, how can i make order?

Paypal is not necessary, you can choose another way to make order , click " Pay with Credit/Debit Card".

Can I use two discount code in one order?

Sorry, one order can only use one coupon code.

Is your hair 100% human hair? Can I restyle or dye it?

All of our hair is 100% human hair, and top virgin hair. You can restyle it by yourself. Also you can dye it or bleach it by yourself or your stylist if possible. If you need customize wig service, you can contact our customer service. We have professional hair stylist to customize wig for you.

Is your wig bleached the knots or pre-plucked hairline already?

The hair hasn't been bleached knots since we cannot ensure that the color we choose is for every customer. You can do it by yourself or by your hair stylist. We do a little pre-pluck hairline, it can save your time to wear wig, if you need more pre-plucked hairline, you can do it again and make it fit for you well.

Which size is your wig cap(Circumference)? Can I have a large size / small size?

Generally our wig caps are average size 22.04 inches

Only 4x4 and 13x4 wigs can customize the wig cap

And S is 22.47inches; M is 21.25inches; L is 22.04inches; XL is 22.8inches


How can I know which length I need?
Does your wig need use glue?

You can try to use it with glue or without glue, but using glue will be more natural looking. Some sisters don`t use glue because their hair is secured with a custom strap and comb in the back and glued spray. So it's very secure and doesn`t move at all.

How to comb hair?

For straight hair: Use a wide-tooth comb to the hair,it is suggested to comb the ends first, then the body,and comb from the roots to the end lastly. If you comb from the roots to the ends directly, it will cause shedding. For wavy or curly hair:The best comb is your fingers when you comb the wavy or curly hair. Also comb the ends first.

How to care your hair?

1. When you wash the hair, better to brush it first. Use warm water and hair shampoo to wash for twice. Then put hair conditioner equally on the hair for 5 minutes. Then wash it with cleaning water. Hair conditioner is very necessary every time when you wash your hair! We suggest you to use high quality hair conditioner.

2. If you want to blow your hair dry, please blow to 80% dry, then keep the rest 20% to naturally dry, by this way, it will keep your hair away from drying and frizzy!

3. When you feel the hair is very dry, you can spray some hair oil. Meanwhile, when you wash the hair, you can pour little hair care oil into warm water ,and put the hair inside that warm water for 10 minutes around. The hair will be more silk and soft comparing before. But we don't suggest you to use hair oil everyday. Because hair oil may make your hair strands dry and hard!

4. If you want to get your hair curls back, better to use crimping iron to curl the hair according to its original curl shape again!

Do I have to set up an account to place order?

no, you do not have to set up an account to place an order

How do i creat an account?

you can create an account by clicking here:

If I forgot my password, what should I do?

to reset your password, click here. you will then be prompted to enter the e-mail address you used to create your account. once you submit, you will receive an e-mail notification with a link to reset your password. once you've done this, you can log in with your new password this page.

How to track my order

once your order has been fulfilled, you will receive an email with your tracking information. you can track your order in this page tracking page.

How long will my order be shipped after I place order?

Generally orders ship within 48 hours, Additional 3-4 days for customized wigs

Which express do you use? How long will I receive package?

We use UPS , FedEx, DHL or Dpex. Generally, the package will be delivered within 3-5 business days in the USA, and 5-8 days in other countries.

How I contact your customer service?

Please visit this page: Contact us

I contacted your customer service, when should I expect a response?

we respond to all emails as soon as possible. our goal is to respond to all consumers within 24 hours, however we often experience delays over the weekend and during peak times.