Return and Refund Policy

Refund & Refund Policy
If the goods can not satisfy you. It is for sure that you can send it back for refund or exchange. Please notice that if you wish to return any or all parts of your order, you will need to contact customer service firstly, you can send the items back after their confirmation. Buyer needs to pay the return shipping fee if it is not a quality problem.
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted
1.Any item not in its original condition, is damaged or missing parts for reasons not due to our error
2.Any item that is returned more than 15 days after delivery

Order Cancellation and Change

For any order cancellation and change, we can freely help cancelling your order and changing your order details ONLY if you could contact us within 12 hours after you placing your order.

For instock items (we marked as IN STOCK), we can help cancelling or changing your order any time without any charges before shipping out.

For custom items (the wigs haven't marked or described as IN STOCK), 20% of your total payment will be charged as a restocking fee if you want to cancel your order when your order has already been under processing.

And an extra charge will be necessary if you want to do some possible changes when your order is already under processing. So we will be very appreciated if you could contact service@arabellahair.com for the details and the possibility at your earliest convenience if you want to do some changes.

NO change for shipping out items.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.

Exchanges

If you need to exchange it for the same item, we only replace items if they are defective or damaged.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@arabellahair.com

To return your product, you should mail your product to:

Name: Arabella Hair
Return Address: Room 2201, Building D, International Financial Center
City: Xuchang  
Province: HeNan  
China
Zip code: 461000
Phone number: 18937456160

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.