Yes, you can, but you need to contact us within 24hours via Email (Before Shipped) if not, it will be charged a processing fee. And we are not able to cancel an order once it has been shipped out
Usually you do not need to pay taxes, but if your country's customs is more stringent, you will be charged a certain amount of duties. We usually try to avoid tariffs for you as a low-declared invoice with parcels, however, it is not 100%. You will need to pay the duties if the custom still charges customs duties.
Please check our return policy
If you put the wrong address when you place order, please contact our customer service within 24 hours to change it
Don't use pobox as your address. Since this is international courier, they don't agree us to put the pobox shipping address on the package
We support Paypal, Afterpay, Klarna, Visa, MasterCard, American Express, Discover Card to pay.
If you fail to pay, please refresh the page and try again. Or contact us immediately, we will help you to use another payment method Thanks!
Sometimes when your card is expired, insufficient balance or poor credit which may have a record of Chargeback or others will lead to card declined when paying. So we suggest customers not take a dispute for no reasons, because your credit record will be affected, and your next shopping will be declined. When your card is declined, you can call your bank for the problem. Or you can try another card. If you still have problems, please send an email to us: service@arabellahair.com
Paypal is not necessary, you can choose another way to make order , click " Pay with Credit/Debit Card".
Sorry, one order can only use one coupon code.
All of our hair is 100% human hair, and top virgin hair. You can restyle it by yourself. Also you can dye it or bleach it by yourself or your stylist if possible. If you need customize wig service, you can contact our customer service. We have professional hair stylist to customize wig for you.
The hair hasn't been bleached knots since we cannot ensure that the color we choose is for every customer. You can do it by yourself or by your hair stylist. We do a little pre-pluck hairline, it can save your time to wear wig, if you need more pre-plucked hairline, you can do it again and make it fit for you well.
Generally our wig caps are average size 22.04 inches
Only 4x4 and 13x4 wigs can customize the wig cap
And S is 22.47inches; M is 21.25inches; L is 22.04inches; XL is 22.8inches
NOTE:ADD WIG AND CAP SIZE YOU WANT IN YOUR CART, CHECK THEM OUT
You can try to use it with glue or without glue, but using glue will be more natural looking. Some sisters don`t use glue because their hair is secured with a custom strap and comb in the back and glued spray. So it's very secure and doesn`t move at all.
For straight hair: Use a wide-tooth comb to the hair,it is suggested to comb the ends first, then the body,and comb from the roots to the end lastly. If you comb from the roots to the ends directly, it will cause shedding. For wavy or curly hair:The best comb is your fingers when you comb the wavy or curly hair. Also comb the ends first.
1. When you wash the hair, better to brush it first. Use warm water and hair shampoo to wash for twice. Then put hair conditioner equally on the hair for 5 minutes. Then wash it with cleaning water. Hair conditioner is very necessary every time when you wash your hair! We suggest you to use high quality hair conditioner.
2. If you want to blow your hair dry, please blow to 80% dry, then keep the rest 20% to naturally dry, by this way, it will keep your hair away from drying and frizzy!
3. When you feel the hair is very dry, you can spray some hair oil. Meanwhile, when you wash the hair, you can pour little hair care oil into warm water ,and put the hair inside that warm water for 10 minutes around. The hair will be more silk and soft comparing before. But we don't suggest you to use hair oil everyday. Because hair oil may make your hair strands dry and hard!
4. If you want to get your hair curls back, better to use crimping iron to curl the hair according to its original curl shape again!
no, you do not have to set up an account to place an order
you can create an account by clicking here:
to reset your password, click here. you will then be prompted to enter the e-mail address you used to create your account. once you submit, you will receive an e-mail notification with a link to reset your password. once you've done this, you can log in with your new password this page.
once your order has been fulfilled, you will receive an email with your tracking information. you can track your order in this page tracking page.
Generally orders ship within 48 hours, Additional 3-4 days for customized wigs
We use UPS , FedEx, DHL or Dpex. Generally, the package will be delivered within 3-5 business days in the USA, and 5-8 days in other countries.
Please visit this page: Contact us
we respond to all emails as soon as possible. our goal is to respond to all consumers within 24 hours, however we often experience delays over the weekend and during peak times.